Shipping policy

Shipping Policy
Effective Date: July 2, 2026
Welcome to The Gilded Threads.
We are committed to delivering your orders safely, quickly, and efficiently. Please read our Shipping Policy carefully before placing an order.
Order Processing
All orders are processed within 1–3 business days after successful payment confirmation.
Orders are not processed or shipped on Sundays or public holidays.
During festivals, sales, or high-demand periods, processing may take slightly longer.
Shipping Time
Estimated delivery times are:
Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.
Shipping Charges
We aim to keep our shipping charges as low as possible.
Shipping charges are calculated automatically at checkout based on your delivery location and order details.
Any applicable shipping fee will be clearly displayed before payment.
From time to time, we may offer Free Shipping on selected products or above a minimum order value during promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a confirmation message or email containing your tracking details. You can use the tracking number to monitor your shipment until it reaches your doorstep.
Delivery Attempts
Our courier partners will usually make multiple delivery attempts. If the customer is unavailable or provides an incorrect address or phone number, the order may be returned to us.
Please ensure your shipping address and contact details are accurate while placing your order.
Delayed Deliveries
Although we strive to deliver every order on time, unexpected delays may occur due to:
Weather conditions
Natural disasters
Public holidays
Transportation issues
Courier partner delays
Government restrictions
We appreciate your patience in such situations.
Incorrect Address
Customers are responsible for providing the correct shipping address and contact information.
The Gilded Threads is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact our customer support within 14 days of delivery with your Order ID and clear photos of the product and packaging.
We will review your request and provide a replacement according to our Replacement Policy.
International Shipping
Currently, The Gilded Threads ships only within India unless otherwise mentioned.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team. We will be happy to assist you.
Thank you for shopping with The Gilded Threads. We truly appreciate your trust and look forward to serving you again.